Shipping & Delivery
We deliver worldwide through a network of premium express couriers (including UPS, DHL, FedEx, and specialized international freight forwarders). The carrier is selected based on the destination to ensure the most secure and efficient delivery for our luxury goods.
To protect our customers from unexpected customs duties and excessive shipping costs, we have implemented an Automated Safety System.
- Regional Protection: Our system automatically detects your location. Purchases from a stock outside your geographical region (e.g., a US resident buying from Europe Stock) are automatically restricted for your protection.
- Available Stocks: USA Stock, Europe Stock, UK Stock, and Global Stock.
- Global Reach: Our “Global Stock” products are fulfilled through our direct textile facilities in the USA, Europe, Brazil, and Asia.
If a specific product is not listed as available in your regional stock, or if you have specific shipping preferences, contact our concierge team via WhatsApp for manual availability or special procurement:
Request via WhatsApp
- Tracking: All orders include a tracking number provided via email upon dispatch.
- Delivery Times: Calculated in real-time at checkout based on stock origin and your destination.
Return Policy
- Eligibility: Items must be unworn, unwashed, and in original condition.
- Timeframe: Returns must be initiated within 15 days of purchase.
- Refunds: Processed within 7-10 business days. Funds will appear in your account within 1-3 business days after processing.
Payments & Financial Integrity
To ensure the highest level of security and commercial privacy for our luxury transactions, we exclusively use regulated Tier-1 banking partners and secure merchant processors.
- Digital Payments: Secure checkout via Stripe. We support all major credit cards.
- Bank Transfer: Fast and secure local bank transfers (via Relay Financial) are available for USA, Europe (EU), United Kingdom (UK), and Switzerland (CHF). Banking coordinates are provided upon order completion.
As a professional luxury brand, we prioritize your privacy and our operational stability. We do not accept payment methods that impose arbitrary restrictions or compromise sensitive commercial data. Our direct-to-bank and Stripe-secured systems ensure that your funds and orders are handled with maximum transparency and safety.
FAQ
Why is my purchase restricted to certain stocks?
This is a safety measure to ensure you receive your order in the shortest time possible without being surprised by international customs fees or taxes. We prioritize your local stock for your convenience.
Which currencies do you accept?
We accept US Dollars, Euros, British Pounds, and Swiss Francs (CHF) via bank transfer and Stripe-secured credit card payments.
What if my size is available in another region?
Please use our WhatsApp concierge service. Our team will manually verify if the item can be transferred or fulfilled from our global production network directly to you.
Are the delivery costs the same for all regions?
Shipping costs depend on the destination and the weight of the package. You will see the final shipping price during the checkout process.